Privacy Policy

This Privacy Policy applies globally to all countries and customers worldwide. Last updated: February 2025 1. Introduction This Privacy Policy ("Policy") describes how Sim2Me collects, uses, and protects your personal data when you use our website, purchase eSIMs, or contact support. We are committed to protecting your privacy and complying with applicable data protection laws, including the GDPR where it applies. 2. Data Controller Sim2Me is the data controller for the personal data we process in connection with our services. For questions or to exercise your rights, contact us at [email protected] or via https://www.sim2me.net/contact. 3. What Data We Collect We may collect: • Contact and account information: name, email address, and (if provided) phone number • Transaction data: order details, payment information (processed by our payment provider; we do not store full card numbers), purchase history • Technical and usage data: IP address, device type, browser type, and how you use our website (e.g. pages visited, time spent) • Communications: when you contact support, we keep records of your requests and our responses We do not sell your personal data to third parties. 4. How We Use Your Data We use your data to: • Process and deliver your eSIM orders • Provide customer support and respond to inquiries • Send order confirmations and important service-related messages • Prevent fraud and ensure security • Comply with legal obligations • Improve our website and services (e.g. analytics, in anonymized form where possible) We process your data on the basis of: performing our contract with you, our legitimate interests (e.g. fraud prevention, improving our services), and where required by law. 5. Who We Share Data With We may share your data only as necessary with: • Payment processors (to complete transactions) • Our hosting and technology providers (to run our website and systems) • Telecommunications partners (only the minimal technical data needed to provide connectivity; they do not receive your payment details or full identity for marketing) • Legal or regulatory authorities when required by law We require our partners to protect your data and use it only for the purposes we specify. 6. International Transfers If we transfer data outside your country, we ensure appropriate safeguards are in place (e.g. standard contractual clauses or adequacy decisions) as required by applicable law. 7. How Long We Keep Your Data We retain your data only as long as necessary to provide our services, handle disputes, and comply with legal obligations (e.g. tax and accounting). Transaction records may be kept for several years where required by law. After that, we delete or anonymize your data. 8. Your Rights Depending on your location, you may have the right to: • Access the personal data we hold about you • Correct inaccurate data • Request deletion of your data (subject to legal exceptions) • Object to or restrict certain processing • Data portability (receive your data in a structured format) • Withdraw consent where processing is based on consent • Lodge a complaint with a supervisory authority (e.g. in the EU) To exercise these rights, contact us at [email protected] or via https://www.sim2me.net/contact. We will respond within the time required by applicable law. 9. Security We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure; we strive to protect your data in line with industry standards. 10. Children Our services are not directed at minors. We do not knowingly collect data from anyone under 18. If you believe we have collected such data, please contact us and we will delete it. 11. Changes to This Policy We may update this Policy from time to time. We will post the current version on this page and, where required, notify you of significant changes. Your continued use of our services after changes constitutes acceptance of the updated Policy. 12. Contact For any questions about this Privacy Policy or your personal data: Email: [email protected] Website: https://www.sim2me.net/contact Sim2Me – This Privacy Policy applies globally to all countries and customers worldwide.