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These Terms of Service apply globally to all countries and customers worldwide. Last updated: February 2025 1. Introduction These Terms and Conditions ("Terms") govern your access to and use of the Sim2Me website, eSIM products, digital services, and any related features (collectively, the "Services") provided by Sim2Me. By using the Services, you acknowledge that you have read, understood, and accepted these Terms. Your use of Sim2Me constitutes acceptance of these Terms. If you do not agree with any part of these Terms, you must stop using the Services immediately. Sim2Me may update these Terms at any time. Your continued use after changes constitutes acceptance of the updated Terms. 2. Scope of Services Sim2Me provides digital eSIM services, allowing you to purchase, activate, and use mobile data plans for international travel. Our Services include: • Purchase of eSIM data plans for supported countries and regions • Delivery of eSIM profiles (e.g. via QR code or activation link) • Guidance for installation and activation • Customer support for orders and connectivity Sim2Me does not own or operate telecommunications networks. Connectivity is provided through third-party mobile operators. Network coverage, speed, and availability depend on those operators. 3. Eligibility To use Sim2Me you confirm that: • All information you provide (at signup, purchase, or support) is accurate and truthful • You use the Services for lawful purposes only • You are at least 18 years old or have legal capacity to enter into agreements in your jurisdiction Use of Sim2Me for fraudulent, illegal, or abusive purposes is strictly prohibited. 4. Account and Security If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. You agree to notify Sim2Me promptly of any unauthorized use. Sim2Me is not liable for loss arising from compromised accounts or unauthorized access due to your negligence. 5. Device Compatibility You must ensure that: • Your device supports eSIM (eSIM-capable and compatible with our supported operators) • Your device is network-unlocked • Your operating system and hardware meet the requirements for eSIM installation and use Sim2Me does not guarantee compatibility with every device, OS version, or manufacturer. Purchases made for incompatible devices are your responsibility and are non-refundable once the eSIM has been delivered or activated. 6. Purchase, Activation, and Installation • You are responsible for following installation and activation instructions correctly. Incorrect installation, scanning errors, or failure to follow instructions are not grounds for refund. • Data plans typically start when the device connects to the eligible network in the destination country (depending on plan terms). • You need an active internet connection for initial eSIM installation. • eSIM profiles (e.g. QR codes) are for single use and must not be shared or transferred. Once installed or activated, they cannot be reissued or refunded. • Loss, deletion, or damage of an installed eSIM cannot be reversed, replaced, or refunded. 7. Service Availability Mobile data performance depends on third-party telecom operators. Sim2Me cannot guarantee: • Network stability or constant availability • 5G or specific technology in all countries • Uninterrupted connectivity or specific speeds • Coverage in every area Service quality may be affected by geography, weather, congestion, device limitations, or local regulations. Sim2Me is not responsible for network coverage or operator service quality. 8. Pricing and Payment Prices for eSIMs and data plans are displayed on our website and may change without notice. You are responsible for verifying plan duration, data allowance, and coverage before purchase. Sim2Me is not responsible for roaming or other charges from your primary carrier. 9. Refund Policy Refunds are subject to our Refund Policy. In summary: unused and uninstalled eSIMs may be refunded within 14 days of purchase. Once an eSIM is installed or activated, it cannot be refunded. For full conditions and how to request a refund, see our Refund Policy page and contact us at [email protected] or via https://www.sim2me.net/contact. 10. Prohibited Use You must not: • Use the Services for fraud or to bypass telecom or legal restrictions • Attempt to reverse-engineer, copy, or redistribute eSIM credentials • Resell, share, or transfer eSIM profiles to others • Interfere with or abuse our or our partners’ systems or networks Violation may result in termination of access without refund and may be reported to authorities where applicable. 11. Limitation of Liability To the fullest extent permitted by law, Sim2Me shall not be liable for: • Errors caused by your installation, device, or misuse • Unauthorized access to your account • Service interruptions, delays, or failures caused by third-party operators or other external factors • Loss of business, profits, or travel opportunities • Any indirect, incidental, punitive, or consequential damages • Incompatibility of your device or loss of data/connectivity Sim2Me’s total liability for any claim shall not exceed the amount you paid for the specific eSIM plan in question. 12. No Warranty Services are provided "as is" and "as available." Sim2Me does not warrant that networks will perform consistently, that eSIMs will work with every device, or that connectivity will be uninterrupted. You accept that travel connectivity varies by country and operator. 13. Suspension and Termination Sim2Me may suspend or terminate your access without notice if you breach these Terms, if we suspect fraud or abuse, or if required by law or by a network provider. Terminated users are not entitled to refunds for any remaining service. 14. Privacy Your use of the Services is also governed by our Privacy Policy. We collect and process personal data as described there. By using Sim2Me you consent to that processing. 15. Changes to Services Sim2Me may modify, suspend, or discontinue any part of the Services (including plan availability, pricing, and supported countries) at any time, with or without notice. 16. Governing Law and Disputes These Terms are governed by the laws applicable to Sim2Me’s place of business. Any disputes shall be resolved in the courts of that jurisdiction, unless otherwise required by mandatory law in your country. 17. Severability If any part of these Terms is held invalid or unenforceable, the remaining parts remain in full force and effect. 18. Contact For questions about these Terms, contact us: Email: [email protected] Website: https://www.sim2me.net/contact Sim2Me – eSIM for travel. These Terms apply globally to all countries and customers worldwide.